08 July 2020

With proper control, you can still make something valuable out of complete mayhem

We typically don’t think of how much struggle and chaos a business goes through behind its public image and we only see only the story of success. If you think businesses became who they are without any challenges or moments of disorder, you’re wrong. Even the most successful companies hit bumps on the road from time to time. The occasional chaos has always been part of running a business.

What separates the ones that survive from the ones that fail? The ability to gain control.

It’s about keeping yourself updated and informed of everything that’s going on in your business. Things may not always go as planned all the time, but maintaining control can prevent chaos from totally eating up the situation. Control is not established only during a chaos; a business owner must already have control even when everything is in order, so that when the crucial time comes, everything is still manageable.

Remember the best management practices that you have established

Routine tasks need routine procedures if you want to stay organised and keep things running efficiently.
Set up protocols for handling paperwork and office systems. Also, digital communications such as emails should be prioritised and acted upon immediately if possible or flagged for future action. This way, during times of chaos, your team would not have dig up lost data and messages and frustrate themselves.

Each person in your team must know his or her role by heart

Good office management depends on people knowing who is responsible for what – it’s people who are accountable who get things done. Failing to clearly define roles is one of the most common reasons why teams struggle during busy times. When each team member is crystal clear on their own responsibilities, it promotes accountability and makes crisis-control easier for everyone. It also creates a culture of teamwork and improves your team’s sense of purpose and motivation.

Record-keeping and documentation will be your best friend during a crisis

Keeping records sounds like the easiest part of maintaining control. But you need to consider the need to keep those records both accessible and updated. It’s not just about filing and storage; it’s also about the way things are being recorded. Make sure the most important data is being systematically recorded for future use. Some information may seem useless, but still find a way to keep this without eating up space and effort.

Schedule the tedious work

For most business owners, it’s too easy to put off things that they don’t like doing. But the more you set aside things, the more you tend to forget about them. If you have too many things on your plate, make sure to have a workable schedule to deal with those items one by one. Learn the art of prioritising so you won’t end up pouring precious hours into something that’s not really for you to do.

Delegate or outsource when necessary

Speaking of doing things that aren’t your primary responsibility, you need to learn how to entrust tasks to more capable (and free) hands. In a perfect world, everyone would only be doing what he or she had time to do and did well. As the world is not perfect, instead a lot of people are doing things that they don’t have the time or talent to do well.

Delegating and outsourcing can not only improve the way you gain control but also free you to focus on your main task as well, which is working on your business, thereby improving your bottom line.

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